Shipping Policy

Shipping Policy

We at KPH cosmos tries to provide to our customers fast, secure, cost-effective delivery option. To provide best in class delivery services the KPH cosmos partners with third parties delivery services.

How much are the delivery charges?

Kph Cosmos provides free delivery on any item(s) if your total order amount is Rs. 350/- or more. If the total cart amount is less then Rs. 350, customer is unable to place the order.

Shipping Charges Policy

The customer will have to a minimum goods in the amount of Rs. 350/- to avail free shipping.

COD Charges Policy

Cash on Delivery (COD) is a payment method by which you can pay for your ordered item(s) in cash, when the courier company delivers the Non-prescription orders to you at your delivery address.

Don't own a credit/debit card? Or don't wish to pay online? Rather than making any advance online payment, Kph Cosmos COD option gives you the flexibility to pay the complete order amount on delivery.

  • COD charges are in addition to the standard delivery charges.
  • Only Indian Rupee is accepted in the COD payment method.
  • Payment through credit/debit cards, DD, cheque or any other means is NOT accepted in the COD payment. COD is strictly a cash-only payment method.
  • Any items can be ordered through a COD transaction.
  • The COD option is available for selected locations only.

Please note that if your Pincode is not part of the COD serviceable Pincode list, then the COD option will not appear in the Payment & Order Review page.

What is the estimated delivery time?

Order confirmation happens for online payments once payment authorization and verification are obtained from the third parties, such as banks or payment gateways. For COD, the order is confirmed once our customer service representative verifies your order and shipping address. For other Offline payments, order confirmation happens once the payment is cleared.

We will inform you once the order is confirmed and when the items are shipped with an update on the approximate delivery time through email or phone number as provided by you at the time of registration.

All products will reach you within a time span of 3 to 12 days. For certain remote geographies, the time for deliveries may exceed 12 days.

We make our best efforts to ship each item in your order within 3 working days of the order. However, in some cases, we may take longer, up to 12 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 12 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded.

Do you deliver internationally?

International delivery is not available currently as we are working on it and international shipping may be provided later sometime. At present, you can order items from anywhere in the world, but the shipping address has to be in India.

Pricing Information

While Kph Cosmos Pvt. Ltd. shall endeavour to provide accurate product and pricing information, yet typographical errors might occur. Kph Cosmos Pvt. Ltd. cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Kph Cosmos Pvt. Ltd. shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mispriced, Kph Cosmos Pvt. Ltd. may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Kph Cosmos Pvt. Ltd. will have the right to modify the price of the product and contact you for further instructions using the e-mail address/ contact no. provided by you during the time of registration, or cancel the order and notify you of such cancellation.

Cancellation by Kph Cosmos Pvt. Ltd.

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your account has been charged, the said amount will be reversed back in your account.

Cancellations by the Customer

In case we receive a cancellation notice by mail or call and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders. The customer agrees not to dispute the decision made by Kph Cosmos Pvt. Ltd. and accept Kph Cosmos Pvt. Ltd. decision regarding the cancellation.

We at KPH cosmos strive for highest customer satisfaction and as such we reserve the right to changes the shipping policy at any subsequent time and prior notice of such changes will be given to the customers, such changes in shipping policy may be made to provide the customers with better, convenient options or any for any cause deemed proper by the KPH cosmos in the interest of our customers.